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Order Reversal

In case if an order was mistakenly confirmed, you have a provision to Reverse this order by generating a return against it. Order reversal can only be done for the orders that are created on current day.

To do this, tap on Returns in Visit options screen.

Tap on OK.

Select the Invoice document.

The items that were originally added to the invoice will be added to Returns screen.

Tap on SAVE.

Returns Confirmation screen will be displayed.

Tap on Confirm button.

Capture the information, if required. Then tap on SAVE.

A credit note will be generated. You can take a print out if required.

Price Editing for FOC items

In order to take return of FOC items, you can modify the price of return items and make it 0.00. To do this, in Returns screen, tap on Unit Price against the FOC item.

A pop up to enter new selling price will be displayed. Set the price as 0.00.

Tap on OK.

Tap on SAVE.

Returns Confirmation screen will be displayed. Continue the regular returns process and create a credit note.

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